Direct Response Television
is hot. More and more advertisers, including a large
number of blue chip companies, are using short-form
DRTV and infomercials to market their products and services.
That's the good news.
The bad news is that a lot of what passes for DRTV
is not DRTV at all. They are more like brand commercials
with a 1-800 number stuck on the end. That's fine
for those who are satisfied with generating a couple
of phone calls. However, for those of you interested
in producing DRTV commercials that make the phones
sit up and sing, here are 24 rules to making powerful,
profitable direct response commercials and infomercials: |
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| 1. |
The more you tell, the more
you sell
The most important thing to understand
about DRTV is that each commercial needs to function
as a complete, stand-alone sales presentation. That
means that by the end of your spot, the viewer must
have enough information to feel comfortable making a
purchasing decision.
It's your job to give them that information. That means
presenting as many features and benefits, answering
as many questions and overcoming as many objections
as possible in the allotted time. Don't cheat yourself
out of a sale by leaving valuable information out of
your spot. |
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| 2. |
The product is King, Queen
and Supreme Ruler
Don't waste a second of precious
air time talking about anything except your product
or service. Creative concepts that are not about extolling
the virtues of your product or service are a waste of
time. |
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| 3. |
Size matters
Forget everything you have been
told about the tiny attention span of today's consumers.
It's bull. Every test ever done shows that the longer
your DRTV commercial is, the more effective it will
be.
That's why 60-second DRTV commercials outperform 30-second
DRTV commercials, 120-second DRTV commercials outperform
60-second DRTV commercials, and infomercials outperform
them all. If you can't do a better job of selling your
product in 30 minutes than you can in 30 seconds, stick
with general advertising. |
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| 4. |
Focus groups will kill your
commercial
Focus groups will happily tell you
what they like or don't like about your DRTV commercial.
Unfortunately, what they like or don't like in a commercial
has nothing to do with what makes them buy from a commercial.
Never confuse what a viewer likes with what makes them
pick up the phone and buy. Save your money and skip
the focus groups. |
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| 5. |
Show your product
TV is not a store or a showroom.
The viewer can't reach up and squeeze the Charmin and
then take that shiny new SUV out for a test drive. You're
going to have to show me how beautiful and irresistible
your product really is. And by the way, with a little
imagination you can also “show” intangible
products or services, like long distance, financial
planning or even political ideas. |
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| 6. |
Demonstrations rule!
Beauty shots are critical, but the
viewer also needs to see your product or service in
action. Remember this: Dynamite demonstrations have
sold more products than any other DRTV technique. They
captivate an audience and fuel the desire to purchase. |
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| 7. |
Use graphics to reinforce
key selling messages
Study after study has concluded
that people understand and recall information better
when they hear it and see it. Therefore, make sure that
all the key selling points are also written on the screen
as graphics at the exact same time as they are being
spoken by the talent. |
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| 8. |
Include a powerful offer
The better the offer, the better
the response. A good offer can transform an OK commercial
into a runaway bestseller. Offers work because they
make the viewer think about the cost of not acting,
and nobody wants to miss out on a great deal. |
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| 9. |
Value is in the mind of the
viewer
The effectiveness of your offer
depends upon its perceived rather its real value. That
is why so many effective DRTV offers include inexpensive
bonus items that boost the perceived value of the offer. |
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| 10. |
You talking to me?
I'm a big believer in dramatic re-enactments
and good old-fashioned slice-of-life creations. I think
they add depth and realism to DRTV commercials. However,
they should never replace having someone look the viewer
right in the eye and tell them exactly why they should
surrender their hard-earned money to buy your product
or service. |
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| 11. |
Say it again, Sam
After you have read this article,
see how many of the rules you can recall. Then you will
understand why repetition is so important in a good
DRTV spot. If you want people to remember your key selling
points, repeat them over and over and over again. |
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| 12. |
Be passionate
Passion sells. That doesn't mean
you have to be loud, cheesy or over the top. However,
if you can't get the viewer excited about what you're
selling, you're going to have a hard time convincing
them to buy. After all, if you're not pumped about your
product and your offer, why should the audience get
excited? |
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| 13. |
Be persuasive
It is one of the great injustices
of life that no one sits down in front of the TV with
their credit card, expecting to buy something. So, if
you want people to purchase, you have to persuade them
to do so. Convince them that your product really is
as good as you say it is. Persuade them that their life
is going to be more fun, more exciting and richer if
they buy, and infinitely less rewarding if they do not. |
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| 14. |
God is in the details
You would be amazed at the number
of tiny objections and misconceptions that can lurk
in the viewer's mind, each powerful enough to derail
the decision to purchase. Make a checklist of every
possible reason someone might have for not making the
purchase and try to answer as many objections as possible
in the time available. In DRTV there is no tomorrow.
If the viewer is going to buy, they have to buy now. |
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| 15. |
Do you believe?
If your product or service is better
than everyone else's is, tell the viewer why. What is
the science behind this product? What technical innovation
or recent discovery has made this miracle possible?
Give them a reason to believe. |
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| 16. |
Establish credibility
It is critical to establish and
maintain credibility. This can be done through testimonials,
studies or third party endorsements. |
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| 17. |
Testimonials work
Consumers respond to hearing other
consumers talk about how wonderful a product or service
is and how much they love it. Especially if they happen
to mention how skeptical they were before they tried
it. To find out how well testimonials work, just try
doing a successful infomercial without them. |
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| 18. |
Endorsements also work
Third party endorsements, preferably
from credible, respectable sources, also carry a lot
of weight in DRTV. |
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| 19. |
Never give the viewer a choice
Consumers love choice, except in
DRTV commercials. The reason is simple. As soon as you
ask the viewer to think about whether they would prefer
a red or blue car, guess what happens? That's right,
they sit and think about it, instead of picking up the
phone to buy. The viewer should only have one decision
to make, and that is whether to call or not to call. |
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| 20. |
Ask for the order
Tell the viewer exactly what you
want them to do, which of course is to call now and
buy the product (or at least request more information). |
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| 21. |
The script is everything
If you haven't already noticed,
DRTV is a scriptwriter's medium. If the script is written
properly, using proven time-tested DR principles, the
phones will sing. If the script is not written properly,
your commercial will die a silent death. |
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| 22. |
Test, test, test
The only way to be absolutely certain
what price point, which offer, which demonstration is
best, is to put them on air against each other and compare
the response rates. |
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| 23. |
Use problem/solution
Showing the viewer a problem they
can relate to, and them showing how your product or
service can solve that problem, is never a bad idea. |
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| 24. |
Minimize the viewer's
risk
The lower the risk, the higher the
response. Ways to lower the risk include guarantees
and refund policies. |
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There you have it. Twenty-four rules for
making phenomenal direct response commercials and infomercials.
Do you need to follow each of these rules to ensure success?
Of course not. There are many successful DRTV commercials
on air that for one reason or another do not follow all
the rules listed here. However, every rule you ignore
decreases your chances of success, and every rule you
follow increases your chances of success. |