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“A Primer on Direct Response Television”
As the push for more effective and accountable advertising grows, there’s increasing interest in direct response television. Brand advertisers, many of whom have never done DRTV, are now successfully using the medium. Others are considering how best to integrate it into their existing marketing mix. With this in mind, here are answers to the 12 questions I hear most often.
1. 
What Is DRTV?
A direct response television commercial is any spot that asks the viewer to respond immediately by telephone, online or letter. Short-form DRTV spots typically air for 60 or 120 seconds. Long-form-or infomercials-typically run 30 minutes.
2. 
Why should I use it?
There are several reasons why marketers should consider using DRTV:
 
It is a cost-efficient method of selling products or generating leads. (A DRTV commercial can pay for itself and\or earn revenue through sales.)
It is 100% measurable. (You know how well the commercial is performing.)
It is effective at pushing new products into retail and stimulating retail sales.
It raises awareness and builds brands.
It helps determine which creative, offers, etc., resonate with consumers.
 
3. 
What Is the difference between DRTV and brand advertising?
Brand commercials are designed to stimulate interest in the hope the consumer will buy the product at a later date. DRTV spots are designed to motivate the viewer to purchase the product now (or in the case of lead-generation DRTV, to call for more info). As a result, where brand TV spots generally focus on one key benefit, DRTV spots give the viewer all the info they need to make a purchasing decision, including presenting multiple features and benefits, and providing price and quality comparisons. Most DRTV spots also include a special time-sensitive offer designed to induce immediate response.
 
4. 
How do I know if my product issuitable for DRTV?
If the answer to any of the following questions is yes, your product or service may be suitable for DRTV:
 
Does it require more than 30 seconds to properly explain it to consumers?
Is there a unique selling proposition?
Is it demonstrable?
Does it fulfill an aspiration? Make life easier? Offer gratification?
Are there testimonials?
 
5. 
What's not suitable?
Two types of products do not lend themselves well to DRTV:
 
Commodity products that have few tangible or discernable differences from competitive products.
Preventive products, such as burglar alarms.
 
6. 
What works better: infomercials or short-form commercials?
As a general rule, infomercials are more effective than short-form spots because they give you more time (28 minutes versus 120 seconds) to make a convincing case. However, if your product or service is relatively easy to explain, short-form may be more cost effective. There is also more shortform media available.
 
7. 
How will DRTV affect my brand?
From a quality perspective, most brand-based DRTV commercials on air today are indistinguishable from brand-based commercials. As a result, many of the most prestigious brands in the country now use DRTV as part of their marketing mix, including Royal Bank, Bell Canada, Liberty Health and ING.
 
8. 
How much does it cost?
A short-form DRTV commercial (60 or 120 seconds) typically costs between $70,000 and $120,000. An infomercial (30 minutes) typically costs between $150,000 and $250,000.
 
9. 
How long does it take?
It takes eight to 16 weeks to produce a DRTV commercial or infomercial. As with any production, variables include number of shoot days, locations and complexity of shoot. You may also want to allocate a few extra weeks (and dollars) to testing various offers and price points. Often a small change in the offer will result in a significant increase in response rates and profitability.
 
10. 
What other costs are there?
Other costs to consider include telemarketing, fulfillment and media buying.
 
11. 
How long does DRTV last?
One to three years, depending on creative, media weight and product cycle.
 
12. 
What are the keys to running a successful DRTV campaign?
I call them the three Ps:
 
Product. Some products work extraordinarily well in DRTV, others do not.
Price. The product must be priced appropriately. If the price is high, it is best to go with a “soft offer” where the price is not mentioned.
Production. Your commercial must be built upon proven DRTV principles that compel the viewer to respond. That means benefit-driven copy, captivating demonstrations and attractive offers.
 
 
I hope this gives you enough information to determine if your product or service can benefit from the power of DRTV.